Laptop Display Issues
If Laptop screen does not turn on or the screen is blank or black.
Perform a hard reset
A hard reset helps drain static electricity that may be causing the power issue. To perform a hard reset, follow these steps.
- Turn off the computer.
- Disconnect the power cable (for desktop computers), or disconnect the AC adapter
- Disconnect all devices such as USB drivers, printers, webcams, media cards, except the keyboard and mouse.
- Press and hold the power button for 15 to 20 seconds to drain the residual power.
- Connect the power cable (for desktop computers) or the AC adapter and battery (for laptops).
- Turn on the computer.